CEO Today Middle East Awards

67 www.ceotodaymagazine.com CEO Today Middle East Awards 2019 united arab emirates What developments do you and Dussmann expect in 2019 and beyond? We believe that in this region we have a lot of value and growth; the market trends always had indicated that the area in general and the Arabian Gulf, in particular, is the center of growth leading the world future on many levels. The Dussmann Group is focusing attention to the Middle East being put in the spotlight when it comes to 2019 planning. Dussmann Gulf, which is the operating entity in the UAE had snowballed in the last few years; we aim to give added value and bring unique know-how from Germany and Italy operational fields of the Facilities Management to the region including many states of the art know-how, methods, and processes. Dussmann Service aims to be in the next few years the choice and partner of our clients where we envision our social responsibility together with our delivery approach. What separates Dussmann from competitors in the facility management industry? Our shared values form the basis for the Dussmann enterprise culture. • Our actions characterized by integrity and consistency complied with local laws and regulations. • We are committed to sustainability. Dussmann assumes responsibility for the protection of the natural environment and pays attention to resource-saving and environmentally friendly products, processes and structures. • Passion is the fuel for our enterprise culture. It defines our attitude as a service provider and inspires our business. • In all sites, we pay attention to compliance with human rights, protection against discrimination and respect for different cultures and religions. We even engage in funding projects for societal cohesion and community. • We are committed to fair and responsible behavior towards customers, employees, partners, and society. Finally, we work hard to maintain a Dussmann culture built on trust; we believe it’s the leading indicator of brand strength. A place where it is fun to work, people can feel comfortable in their jobs and be creative then analyze and take risks as business owners. Q Q FIRM PROFILE Dussmann Group is a German company founded 56 years ago and one of the world’s largest family-owned multi-services facilities management provider. Offering a whole range of facility solutions in 17 countries around the globe. The Dussmann Group comprises a multi-faceted and specialized portfolio of services. The broad service range has resulted in a corporate culture that encourages flexibility and drives the motivation of every individual employee. The Group divisions: Dussmann Service, the largest company division that provides more than 70 specialized individual cleaning, catering, administration, security, and technical services. All of these facility services, some of them highly skilled, are delivered individually or, when requested by the client, as an integrated package. DKA carries out service and repair, give advice, and plan and install refrigeration and air-conditioning equipment, from individual machines to integrated system solutions. It is the largest independent provider of refrigeration and air- conditioning equipment and services in Germany. HEBO Aufzugstechnik GmbH manufactures premium class elevators and carries out elevator services. Kursana is the second largest company division. Its services range from sheltered accommodation to ambulatory nursing and in-house care. Kursana now operates 116 facilities in Germany, Austria, Switzerland, Estonia, and Italy, caring for around 13,600 seniors. The media store, Dussmann das KulturKaufhaus is the first address in Berlin for books, media, and first-class cultural events. Dussmann KulturKindergarten plans and operates in-house corporate child-care across Germany. It is an attractive product with a bilingual approach and long, flexible opening hours. Dussmann Service in the Middle East Dussmann Service operates under different entities within the Middle East region for the past decade. It may not be as old as its competitors in the region, but the know-how from where its originated is being transferred and reflected on all service delivery. Still, it is a challenging market that is why when Maher took over in the last quarter of 2014, he works tirelessly to build teams and achieve results in challenging dramatic markets where misconception of the service industry, staff retention, and a lack of clients understanding of the industry shadows these markets. He also works to create a service industry culture of intention and knowledge across a company that currently has 1,500 employees but not on a standstill, as it continues to grow. www.dussmann.ae